Sales & CRM
Lead management, customer management, WhatsApp automation, AI proposals and sales goal tracking
Industries We Serve
One Platform. Every Industry. Built Around How You Work.
COPS 360 brings CRM, HR, payroll, field tracking, recruitment, projects and purchasing into one AI-powered operating system — configured for the way your industry sells, hires and delivers.
Configured for your industry
IT & Software · 5 core modules
LeadsCustomersSales goalsCampaignsDesktopFieldPayrollStaffRecruitmentTasksProjectsPurchase
Same records COPS 360 AI Reports Staffin every industry
Why COPS 360
Why businesses across industries choose COPS 360
Every industry has its own workflows, but the core problems are the same. Leads slip through the cracks. Attendance and payroll take days. Managers cannot see what field staff or remote teams are doing. Data lives in five different tools that never talk to each other.
COPS 360 solves this with one connected platform. A lead becomes a customer, an invoice, a task, a timesheet and a payslip — without re-entering data. Pick only the modules your business needs today and add more as you grow.
The same four problems, in every industry
- Leads slip through the cracks
- Attendance and payroll take days
- No view of field or remote staff
- Data lives in five different tools
One connected record · no re-entry
- Lead
- Customer
- Invoice
- Task
- Timesheet
- Payslip
Workforce intelligence
Desktop time tracking, GPS field tracking with geofencing, attendance and payroll
HR & operations
AI recruitment with video interviews, staff lifecycle management, purchase and vendor invoice automation
Collaboration
Task and project management with hour tracking, documents, assets and knowledge base
COPS 360 AI
Ask questions in plain language and get answers from across your business data
Trusted by 32,000+ teams. Available on web, Windows, macOS, Android and iOS.
23 industries · one platform
Industries We Serve
Find your industry to see how COPS 360 fits the way you sell, hire and deliver, and the modules it runs on.
01 · Industry
IT Companies & Software Development Firms
Project management and time tracking software for IT companies
Software teams bill by the hour, juggle multiple client projects and often work hybrid. Without clear tracking, approved hours get overrun and margins disappear.
- Track approved vs consumed hours per project, phase and developer
- Automatic desktop time tracking with app and website usage for billable proof
- Timesheet submission and manager approval in one click
- AI recruitment to screen developer CVs and run written, audio or video interviews
- Client CRM with AI proposals, AMC renewals and payment follow-ups
02 · Industry
BPO, KPO & Call Centres
Employee productivity and shift management software for BPOs
Large teams, rotating shifts and strict SLAs make manual attendance and productivity tracking impossible.
- Shift scheduling (morning, midday, night) with leave and roster management
- Live activity dashboard showing active, idle and non-productive time per agent
- Attendance-linked payroll with overtime, incentives and deductions calculated automatically
- High-volume hiring with AI resume screening and automated interview rounds
- WhatsApp and email communication logs for customer support teams
Voice process · Night shiftLive activity · 10:00 PM to 7:00 AM
SLA 94%48Rostered
46Logged in
2Late marks
1On leave
Agents · active, idle and non-productive
- NSNeha SharmaActive
- AKArjun KapoorActive
- FSFarah ShaikhIdle 6m
ActiveIdleNon-productive
Overtime and incentives flow to payrollRoster: week 43
03 · Industry
Digital Marketing & Creative Agencies
CRM and project management software for agencies
Agencies manage leads, retainers, deliverables and freelancers at the same time. Scope creep and unbilled hours are the biggest profit leaks.
- Capture enquiries from website, ads and WhatsApp into one lead pipeline
- Generate AI proposals and track when a client opens them
- Manage retainer scope and approved hours per client
- Track subscriptions such as design and SEO tools in the workspace
- Monitor remote and freelance team hours with timesheets
04 · Industry
Education, Schools, Coaching & Training Institutes
CRM for coaching institutes and staff management for schools
Admissions teams handle hundreds of enquiries each season, while HR manages teaching and non-teaching staff.
- Admission enquiry CRM with automated WhatsApp and email follow-ups
- Counsellor targets and conversion tracking
- Faculty and staff attendance, leave and payroll
- Faculty hiring with AI screening and demo-class video interviews
- Task checklists for events, exams and admissions campaigns
05 · Industry
Healthcare, Hospitals, Clinics & Diagnostic Labs
HRMS and staff scheduling software for hospitals and clinics
Healthcare runs 24×7 with doctors, nurses, technicians and support staff on different shifts and pay structures.
- 24×7 shift rosters for clinical and support staff
- Accurate payroll for consultants, full-time and contract staff
- Field tracking for home-collection phlebotomists and home-care staff
- Purchase management for medical consumables with AI invoice extraction
- Patient and corporate-tie-up enquiry CRM
06 · Industry
Retail, E-Commerce & D2C Brands
CRM and workforce software for retail chains and e-commerce businesses
Multi-store retailers and online brands need to manage store staff, customer queries, vendors and repeat sales from one place.
- Store-wise attendance with geofenced check-in for retail staff
- Customer timeline with every WhatsApp chat, order and payment
- Campaign automation for repeat purchase and festive offers
- Purchase orders and vendor invoice processing with AI data extraction
- Store and team sales targets with live achievement tracking
07 · Industry
Manufacturing & Engineering Companies
HRMS, purchase and sales management software for manufacturers
Factories manage shop-floor workers on shifts, large purchase volumes and B2B dealer sales — often on spreadsheets.
- Shift-based attendance, overtime and contract-labour payroll
- Purchase management with PO matching and GST invoice extraction
- B2B customer CRM for dealers, distributors and AMC contracts
- Field tracking for sales engineers and service technicians
- Asset and warranty tracking for machines and equipment
08 · Industry
FMCG, Distribution & Trading Companies
Field sales tracking app for distributors and FMCG sales teams
Sales reps visit dozens of retailers a day. Without GPS proof and beat tracking, managers rely on guesswork.
- GPS-verified retailer and distributor visits with check-in photos
- Kilometre tracking and travel allowance claims
- Daily, weekly and monthly sales targets by territory and salesperson
- Outstanding payment follow-ups and order logging per customer
- Geofencing for territories and beat plans
09 · Industry
Pharmaceutical & Medical Device Companies
Field force management software for pharma MRs
Medical representatives cover doctors, chemists and hospitals daily. Companies need verified call reporting and expense control.
- Doctor and chemist visit tracking with GPS verification
- Daily call reports and visit plans for medical representatives
- Travel expense and allowance claims linked to actual distance
- Area manager dashboards for team coverage and targets
- Recruitment for high-volume MR hiring
KM
Kavya MenonMedical representative · Andheri HQ
On beat11Doctor calls
6Chemists
16/17GPS verified
58.2km today
Daily call report submitted 7:12 PMTA claim: 58.2 km
10 · Industry
Real Estate Developers, Brokers & Property Consultants
Real estate CRM software for builders and brokers
Property enquiries arrive from portals, ads and walk-ins. Slow follow-up loses buyers to competitors.
- Capture leads from property portals, website and Meta ads in one pipeline
- Instant WhatsApp responses and scheduled follow-ups
- Site-visit tracking for sales executives with GPS check-in
- AI lead scoring to prioritise hot buyers
- Channel partner and broker team targets
Property enquiriesThis week · one pipeline
97 new42Property portals31Meta ads18Website6Walk-ins
AI lead score
- NJNikhil Joshi3 BHK · Baner · site visit Sat92 Hot
- PSPriya Shah2 BHK · Wakad · loan pre-approved78 Warm
- ARArjun RaoPlot · Hinjewadi · browsing41 Cold
WhatsApp reply sent in 38 secondsSite visit checked in
11 · Industry
Construction & Infrastructure Companies
Site workforce and project management software for construction
Multiple sites, contract labour and heavy material purchasing make control difficult.
- Site-wise attendance with geofenced check-in for engineers and supervisors
- Project phases, milestones and approved effort tracking
- Material purchase orders and vendor bill processing
- Task checklists for safety, quality and handover
- Contract-staff and labour payroll
12 · Industry
Logistics, Courier & Transportation
Delivery staff tracking and workforce software for logistics companies
- Live GPS tracking of delivery executives and field staff
- Distance-based allowance and fuel claims
- Hub and warehouse shift attendance and payroll
- B2B client CRM with contract renewals and outstanding tracking
13 · Industry
Banking, NBFC & Loan DSAs
Lead management and field collection tracking for NBFCs
- Loan enquiry pipeline with document collection and follow-up reminders
- GPS-verified customer visits for sales and collection agents
- Agent-wise disbursement and collection targets
- Secure role-based access to customer data
14 · Industry
Insurance Agencies & Brokers
CRM for insurance agents and policy renewal tracking
- Policy renewal reminders via WhatsApp and email
- Customer timeline with every policy, claim query and payment
- Advisor team targets and leaderboard
- Campaign automation for cross-selling health, motor and life policies
15 · Industry
Hotels, Restaurants & Hospitality
Staff scheduling and payroll software for hotels and restaurant chains
- Rotating shifts for front office, kitchen and housekeeping teams
- Multi-outlet attendance with geofencing
- Corporate and banquet booking enquiry CRM
- Purchase management for food, beverage and supplies
16 · Industry
Security Agencies & Facility Management Services
Guard attendance and payroll software for security and facility companies
- Geofenced attendance at each client site for guards and housekeeping staff
- Supervisor patrol and site-visit verification
- Bulk payroll with overtime, statutory deductions and site-wise billing support
- Rapid recruitment and onboarding for high-attrition roles
Client sites · Day shiftGeofenced attendance · 8:00 AM
36 of 37 in- Apex Tech ParkGuards and housekeeping12/12
- Orchid Residency1 missed punch · supervisor alerted8/9
- City Centre MallPatrol verified 2 of 216/16
October payroll236 staff412 h overtimeSite-wise billing ready
Statutory deductions appliedBulk payroll approved
17 · Industry
Staffing, Recruitment & Manpower Agencies
AI recruitment software for staffing and placement agencies
- Automated CV collection from job portals and email
- AI resume screening and job matching against client requirements
- Written, audio and video AI interviews with scorecards
- Complete hiring pipeline per client requisition, with offer letters and digital onboarding
18 · Industry
CA Firms, Legal, Consulting & Professional Services
Practice management and time tracking for professional firms
- Client-wise task lists for compliance, audits and filings with due dates
- Time tracking per client and engagement for billing
- Document and contract repository with searchable knowledge base
- Invoice and payment follow-ups
19 · Industry
NGOs, Foundations & Development Organisations
Field staff and project tracking software for NGOs
- GPS-verified field visits for programme and survey staff
- Project budgets, milestones and donor-reporting dashboards
- Volunteer and staff attendance
- Purchase approvals and expense control
20 · Industry
Automobile Dealerships & Service Centres
Dealer CRM for automobile showrooms and workshops
- Test-drive and showroom enquiry pipeline with follow-ups
- Service reminders and AMC renewals via WhatsApp
- Sales consultant targets and incentive tracking
- Technician attendance and payroll
21 · Industry
Telecom, ISPs & Broadband Providers
Field technician tracking for internet and telecom providers
- Installation and complaint tasks assigned to field technicians
- GPS verification of every customer visit
- New connection lead management and renewals
- Technician productivity dashboards
22 · Industry
Event Management & Media Companies
Project and vendor management software for event companies
- Event-wise projects with checklists, deadlines and owners
- Vendor purchase orders and invoice tracking
- Client enquiry CRM with AI proposals
- Freelancer and crew time tracking
23 · Industry
Solar, Renewable Energy & Home Services
CRM and field service software for solar installers and home service companies
- Lead capture from ads with site-survey scheduling
- GPS-tracked surveys, installations and service visits
- Quotations through AI proposals
- AMC and maintenance reminders
No industry matches that search. Try another word or clear the filters.
Module guide
Find the right COPS 360 modules for your industry
Select a module to highlight the industries that use it.
| Industry | |||||||
|---|---|---|---|---|---|---|---|
| IT & Software | Yes | No | Yes | Yes | Yes | Yes | No |
| BPO & Call Centres | Yes | No | Yes | Yes | Yes | No | No |
| Marketing Agencies | Yes | No | Yes | No | No | Yes | No |
| Education & Coaching | Yes | No | No | Yes | Yes | Yes | No |
| Healthcare | Yes | Yes | No | Yes | No | No | Yes |
| Retail & E-Commerce | Yes | No | No | Yes | No | No | Yes |
| Manufacturing | Yes | Yes | No | Yes | No | No | Yes |
| FMCG & Distribution | Yes | Yes | No | Yes | No | No | No |
| Pharma | Yes | Yes | No | Yes | Yes | No | No |
| Real Estate | Yes | Yes | No | No | No | No | No |
| Construction | No | Yes | No | Yes | No | Yes | Yes |
| Logistics | Yes | Yes | No | Yes | No | No | No |
| BFSI & Insurance | Yes | Yes | No | No | No | No | No |
| Hospitality | Yes | No | No | Yes | No | No | Yes |
| Security & Facility | Yes | Yes | No | Yes | Yes | No | No |
| Staffing Agencies | Yes | No | No | No | Yes | No | No |
| Professional Services | Yes | No | Yes | No | No | Yes | No |
| NGOs | No | Yes | No | Yes | No | Yes | Yes |
| Automobile Dealers | Yes | No | No | Yes | No | No | No |
| Telecom & ISPs | Yes | Yes | No | No | No | Yes | No |
| Events & Media | Yes | No | No | No | No | Yes | Yes |
| Solar & Home Services | Yes | Yes | No | No | No | Yes | No |
Core module for that industry
COPS 360 AI, Reports & Dashboards and Employee Management are useful across every industry.
Which industries can use COPS 360?
COPS 360 is used by IT companies, BPOs, agencies, schools, hospitals, retailers, manufacturers, FMCG distributors, pharma companies, real estate firms, construction companies, logistics, BFSI, security agencies and many more. Any business that manages leads, customers, employees or field staff can use it.
Can I choose only the modules my industry needs?
Yes. COPS 360 is modular. Start with the modules you need, such as CRM or attendance and payroll, and add more as your business grows.
Is COPS 360 suitable for small businesses and startups?
Yes. COPS 360 works for small teams as well as large organisations with hundreds of employees across locations.
Does COPS 360 work for field sales and on-ground teams?
Yes. The Android app provides GPS-verified visits, geofencing, kilometre tracking and travel claims for field sales, service and collection teams.
Can COPS 360 track remote and hybrid employees?
Yes. Desktop tracking apps for Windows and macOS record working hours, app usage and timesheets, with privacy and monitoring controls set by the company.
Does COPS 360 support WhatsApp communication?
Yes. The lead management CRM includes WhatsApp integration and automated follow-ups.
Can COPS 360 be customised for my industry?
Yes. Workflows, fields, reports and dashboards can be configured. Book a demo to discuss industry-specific requirements.
Is there a free trial?
Yes. COPS 360 offers a 14-day free trial with no credit card required.
Don’t see your industry? COPS 360 adapts to you.
Tell us how your business works and we’ll show you a COPS 360 setup built around your sales, workforce and operations. Our team responds within 24 working hours.